Luxury Vinyl flooring warranty (planks and tile)

Warranty terms. Warranty covers returns made within 48 hours (two business days) of the purchase and reported to Hawaii Progressive Flooring in writing, only to supply new material of the same or similar grade sufficient to replace of defective material. Hawaii Progressive Flooring will not pay labor costs or the cost to repair or replace materials with defects that were apparent at the time of installation or beforehand. No replacement will be made to products that have been subjected to abuse. Improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightening, or any other casualty event.

Providing that the floor is used in a normal setting, under normal traffic conditions and with proper care and maintenance, your Hawaii Progressive Flooring warrants that from the date of the original installation the finish of your luxury vinyl floor will not wear through for the period specified by the warranty level of the product purchased. Please inquire with a sales manager regarding the warranty wear period for each vinyl product separately.

Exclusions the following are not covered by this limited warranty: improper installation; differences in color between products and samples or photographs; indentations from failure to use floor protectors or using rubber mats; indentations from high heels or spiked shoes; indentation from improper loading of rolling loads, chairs, or other furniture; discoloration; failure of the floor to adhere to the subfloor due to, but not limited to, moisture, alkaline, hydrostatic pressure from the subfloor; inappropriate end user activities. There are no warranties beyond this expressed limited warranty. All other warranties of merchantability are excluded.

Maui grade LLC, dba: Hawaii Progressive Flooring excludes any liability for lost profits or any other indirect, special or consequential damages.

When installed following the manufacturer’s instructions, your luxury floor will resist water damage under normal use for the length of the warranty, including damages caused from damp mopping and topical spills, provided topical spills are promptly removed. Your vinyl floor will not discolor, deform or damage from moisture and will not be affected by mold, mildew or alkaline. This warranty excludes all casualty events involving water coming in contact with your floor and failures normally covered by homeowners insurance (such as water from fires) including, but not limited to, damages caused by flooding or standing water from leaking pipes, faucets, or household appliances. This limited warranty does not apply to damage caused by water or moisture in the subfloor or underneath the flooring, including, but not limited to, damage from the subfloor hydrostatic pressure or other conditions that result in water or moisture being under the floor. It does cover topical moisture. As long as the water does not flow over the edge of the surface (edge of the room, cut boards, etc.) it will evaporate before passing between the planks, tiles

Luxury vinyl flooring will resist staining caused by pets (domestic cat or dog), stains including urine, feces, vomit. Stain resistance means the ability of your floor to resist (i.e. minimize or withstand) permanent stains for the lifetime of your luxury vinyl floor. This warranty excludes any urine, feces, vomit stains other than from pets (domestic cat or dog).

These limited warranties exclude luxury vinyl flooring that has been put to abnormal use or conditions or abused in any way. “Abnormal use or conditions” includes, but is not limited to, water damage from plumbing, storm or flood; damage from smoke or fire; or other accidents and casual events. These limited warranties do not cover indentations, scratches, stains; or damage caused by negligence, erosion, pebbles, sand, or other abrasives; pets, narrow or spike heeled shoes, cleats or boots, insufficient furniture protection, casters on furniture, rotating beater bars on vacuum cleaners, burns, cuts, dropping heavy/sharp objects, appliance leaks, damage caused by steam mops; or improper alterations of the original manufactured product. “Abuse” is any use of the flooring that is unreasonable considering the normal and expected uses of a luxury vinyl floor in a residence. These limited warranties do not apply to damages from exposure to extreme heat, dryness or water saturation; or stains as a result of chemical or industrial products (other than recommended cleaning products).

Vinyl floor required maintenance

  • Avoid rubber contact.
  • Sweep or vacuum regularly. Do not use the beater bar on your vacuum. Do not use highly abrasive scrubbing tools.
  • Use non-staining mats on your floors; do not use rubber-backed, latex-backed, or coco fiber mats on your floor, as they may stain or damage the surface. Use non staining mats instead.
  • Please note that soap or detergent products are not recommended for vinyl floors as they will leave a dull film on the surface. Use instead products specifically made for vinyl floors. Be careful, vinyl floors can be slippery when wet.
  • Use doormats outside each entrance to your home to prevent dirt, sand, grit, oil, asphalt and driveway sealer from being tracked onto your floor. Avoid using any rubber lined mats.
  • Avoid walking and placing any furniture on installed floors. Wait 24 hours after installation.


Email: hawaiianflooring@gmail.com
Call us: 1 (808) 517-3709

2688 Kilihau St. # H, Honolulu, HI 96819, USA
Hours of operation: Monday-Friday 8am-4pm. Ph. 808-517-3709.